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Salesforce Certified Field Service Consultant exam validates an individual's knowledge and expertise in implementing Salesforce Field Service solutions. Salesforce Certified Field Service Consultant certification is ideal for professionals who are involved in designing and deploying field service solutions for their organizations. Field-Service-Consultant Exam measures the individual's ability to create and manage work orders, manage service territories, optimize scheduling, and ensure customer satisfaction.

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Salesforce Certified Field Service Consultant Sample Questions (Q116-Q121):

NEW QUESTION # 116
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A. Create a product item and enter the Technicians' lock quantity.
B. Create a product item for each door lock utilizing standard fields.
C. Create a product item with all the serial numbers in the notes section.
D. Create a product item and enter the serial numbers in the related list.

Answer: B

NEW QUESTION # 117
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Due Date of the Service Appointment
B. The Maintenance Plan for the Account
C. When Service Resources are available for work
D. The Time Slots for Appointment Booking

Answer: C,D

Explanation:
Explanation
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generate and schedule recurring work orders. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5

NEW QUESTION # 118
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use the Assets without Products report.
B. Create custom reports and reference the Parent Asset and Root Asset fields.
C. Enable and customize the View Asset Hierarchy action.
D. Use standard reports and reference the Parent Asset and Root Asset fields.

Answer: B

NEW QUESTION # 119
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultant implement this process?

A. Create two Service Appointments and assign two different Resources.
B. Create one Service Appointment and add two Required Resources.
C. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
D. Create one Service Appointment and schedule two Resources.

Answer: A

Explanation:
Explanation
This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

NEW QUESTION # 120
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. service appointment
B. work types
C. service report
D. work order

Answer: D

Explanation:
Explanation
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5

NEW QUESTION # 121
......

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Field-Service-Consultant Reliable Study Questions - Field-Service-Consultant Valid Dumps Ppt

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Field-Service-Consultant Valid Dumps Ppt & Field-Service-Consultant Training Tools

Salesforce Certified Field Service Consultant Sample Questions (Q116-Q121):

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